FAQs

1. How does the order process work?

To place an order, you must meet the following requirements:

• You must be a Go Store It or Bluegate Boat & RV District Manager.
• You must Register to create an account.
• Your order must be approved by upper management if the order value exceeds $1000.00.

2. Do I need a Credit Card to place an order?

All items ordered on this site are billed to your account. When you register on this site, an account is automatically created for you. After you receive your items, you will be billed for them per contract terms with Go Store It or Bluegate Boat & RV.

3. After I place an order, do I need to do anything else?

Once you place an order, you will receive an email indicating your order has been received and transferred into production. You will also receive a mock-up proof if your item includes a variable product with facility-specific information (such as a brochure, business card, or signage). If you have any changes or corrections, we will send a follow-up proof to confirm your item’s accuracy. All proofs must be approved before their production release.

4. How long will it take to get my order?

It depends on what you are ordering. Each item may require a different process to create. Items that require customization take longer. Most items are delivered to your facility in 7-14 business days.

5. How do I know what my items will look like?

If your order requires custom printing, you will be sent previews of the item with your facility’s information for you to approve. If any changes are needed, we will make them and resubmit the preview for your approval. Your order will be processed once you are happy with the design and approve your proof.

6. What are some things I should consider when reviewing custom proofs?

Please review all proofs for accuracy. Any errors discovered after artwork has been approved and printed are the approver’s sole responsibility. We will not accept liability for undetected copy errors once the order is approved to proceed. Colors may vary slightly due to variations in computer monitors, printing process, and differences in substrate. If an exact color match is required, please contact us for more information.

7. How do I know you received my order?

After you place an order by checking out through the shopping cart, you will receive an email confirming we received your order. If you don’t get the email, please check your spam folder. If you can’t find an order confirmation email please use our contact form for help.

1. How are my items shipped?

All of your items are shipped by UPS.

2. I placed an order but there are no shipping costs.

Currently this site does not integrate shipping costs into your order because we process and ship orders from different production centers (depending on whether you are ordering an inventoried item, or ones that are customized). All orders are shipped via UPS and shipping costs will be reflected in your invoice.

3. How much does it cost to ship my items?

Shipping costs will vary, depending on how large your order is. Shipping costs are determined when your items are shipped and are based on factors including overall dimensions and weight of package, as well as the delivery area.

4. Will you notify me when my items ship?

Yes, we will send your UPS tracking number and pertinent details when your order has shipped.

5. I received my order, but something is wrong with my item. What are my next steps?

Please inspect all items upon receipt. If your items are damaged in transit, please reach out, and we’ll work with you on replacements. To be eligible for replacements, all claims must be submitted in writing, along with images of the item(s) included in the claim, within ten (10) days after receipt of goods. If items are defective or do not meet quality expectations, please reach out to us as well, and we’ll work with you to correct and replace your items.

1. What do I do if I don’t know my password?

Just follow the prompts for a password reset, and a notification will be sent to your email with a link to update your account with a new password.

2. Who do I contact if the property information (hours change, wrong phone number or address information) is incorrect?

Please reach out to your direct supervisor for account help and information changes.