Shipping Details

How are my items shipped?

All of your items are shipped by UPS.

I placed an order but there are no shipping costs.

Currently this site does not integrate shipping costs into your order because we process and ship orders from different production centers (depending on whether you are ordering an inventoried item, or ones that are customized). All orders are shipped via UPS and shipping costs will be reflected in your invoice.

How much does it cost to ship my items?

Shipping costs will vary, depending on how large your order is. Shipping costs are determined when your items are shipped and are based on factors including overall dimensions and weight of package, as well as the delivery area.

Will you notify me when my items ship?

Yes, we will send your UPS tracking number and pertinent details when your order has shipped.

I received my order, but something is wrong with my item. What are my next steps?

Please inspect all items upon receipt. If your items are damaged in transit, please reach out, and we’ll work with you on replacements. To be eligible for replacements, all claims must be submitted in writing, along with images of the item(s) included in the claim, within ten (10) days after receipt of goods. If items are defective or do not meet quality expectations, please reach out to us as well, and we’ll work with you to correct and replace your items.